IF YOU HAVE A COMPLAINT OR DISPUTE

Our internal Dispute Resolution Manager (DRM) is Jim Ward and he may be contacted on (07) 47733700
or 0417738478 or jimward@wtafinance.com.au . He will collect all the necessary information in regards

Internal Dispute Resolution Officer (DRO) is Galvin Thomas. He can be contacted on0417647812 or galvinthomas@wtafinance.com.au.
to an issue and determine what action needs to be taken.

If the DRM is unable to resolve the complaint or dispute, you will be referred to Credit Ombudsman
Service Limited (COSL) which is an Australian Securities and Investment Commission approved external
Dispute Resolution Scheme of which WTA Finance Pty Ltd and its Directors are members.